|
|
|
|
 |
>> Listed in category : HOME > Help |
|
|
Help
Frequently Asked Questions
FAQ Links:
Ordering
1. How do I place an order online?
2. Can I order by mail or fax?
3. Sales Tax?
4. What is the cost for Shipping?
5. Will you ship to international locations?
6. Which credit cards do you accept?
After Ordering
1. Is it possible to cancel my order?
Rerurns
1. How can I return an item?
2. How can I exchange an item?
Refund
1. What is the procedure for a refund?
Products
1. What does OEM stand for?
2. Do you offer OEM products?
3. What are compatible cartridges?
4. What does professionlly remanufactured mean?
5. Do you guarantee all your cartridges?
Contact
1. How can I contact you.
2. Can someone contact me?
________________________________________
Ordering
1. How do I place an order online?
you can easily follow the steps to purchasing your new items.
2. Can I order by mail or fax?
Yes, we accept orders by mail and fax. Instructions for off-line shopping are provided at Ordering.
3. Sales Tax
Prices on the website do not include sales tax or any other customs duties, use, value added, excise, federal, state, local or other taxes. New York residents will be charged sales tax, but all other such duties or taxes shall be paid by you, or, in lieu thereof, customer shall provide us with an appropriate tax exemption certificate.
4. What is the cost for Shipping?
Shipping is various charges, See Shipping Policy.
5. Will you ship to international locations?
International orders will be only considered purchased over $1000, and only ordered by fax and phone, except for Canada.
6. Which credit cards do you accept?
We using PayPal, we currently accept Visa, MasterCard and American Express, Discover and electronic check.
After Ordering
1. Is it possible to cancel my order?
If you want to cancel an order you may do so by emailing us at contact@youniheaven.com Please type "Order Cancellation" in the subject line. Please include your Full name and order number. We will be unable to cancel your order if you cancel after 4:30pm PST.
View our Shipping Policy for more information.
back to FAQ Links
Returns
1. How can I return an item?
Please review our Return Policy.
2. How can I exchange an item?
For speed and simplicity, please place a new order for the items you would like and return the items you would like refunded.
back to FAQ Links
Refund Returns
1. What is the procedure for a refund?
Refunds are issued based on the form of payment made. A check will be issued if paid by money order or check. If paid by credit card, a credit will be issued to the credit card provided on record for that specific order.
back to FAQ Links
1 How can I contact you?
Our Customer Service Specialists are available to answer your questions 24 hours a day, 7 days a week. email us at contact@youniheaven.com
2. Can someone contact me?
If you would like to be reached by one of our representatives please email us at contact@youniheaven.com
|
|
|
| |
|
Free board
